EXCHANGE & RETURNS

RETURNS POLICY

1. DEFECTIVE PRODUCT RETURNS

You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them.
You can do so within 30 days after you notice the defect. The identification tag must still be attached to the product. We will fully examine the return product and will notify of your right to a refund (if any). In general, the refund will be processed within 10 working days and in any case, within 30 days after the day in which you received the e-mail confirmation of the return right. Refunds will be issued based on the original payment method.
This does not affect your statutory rights.

2. RETURNING PRODUCTS FOR WHATEVER REASON

If you are for whatever reason not happy with the products you ordered, you may return the products delivered to you within 30 calendar days after delivery, as long as:

the product is in its original, undamaged packaging (a carefully opened package will not be considered damaged)
the product is complete: e.g. all accessory items must be returned.

In general, the refund will be processed within 10 working days and in any case, within 30 days after the day in which you received the e-mail confirmation of the return right.

3. RETURNING GIFTS

At the moment, we cannot offer a product return to the person who has received it as a gift. In order to return the product, please contact the person who purchased the product for you and ask them to follow the procedure for returning orders as stated.
Refunds will be issued based on the original form of payment.